Refund policy

Last updated 21 September 2026.

Your first order has a 14-day guarantee: don’t love your photos, get a full refund. Not happy with your photos? Email contact@aidatingpics.com within 14 days of receiving your gallery and we refund the order in full. Re-shoots are included with every order and are optional — you never have to use them before asking for a refund.

What you are paying for, and when

Two different checks run on an order, and it matters which is which. The upload check grades the photos you send us before you pay: nothing is charged until it passes. You pay once, at checkout. The likeness check runs on the photos we make for you, automatically, before they reach your gallery; a frame that fails it is re-shot at our expense, and none of that is your problem or a refund case.

Re-shoots, if you want them

Every photo in your gallery has four buttons under it: doesn’t look like me, change the scene, change my outfit, more like this. Each makes a new photo and keeps the original. Your order includes a set number of them — it is printed on the price you chose and at checkout — and all four buttons draw on the same allowance. An attempt that fails on our side is not counted against it.

The refund

• Email from the address on your order with a line about what is wrong — likeness, settings, quality, anything. You don’t need to argue the case, and you don’t need to have tried the re-shoots.
• What counts is asking within 14 days of your gallery being delivered, not the money landing within it. If you write to us within the window and decide to try re-shoots first, your refund stays available until that conversation is closed, even if it runs past day 14.
• We submit the refund to Stripe within two business days of your email. Your bank usually shows it five to ten business days after that. It goes back to the card you paid with; if that card has since expired or been closed, the bank still receives it and routes it to your replacement account.
• A refund closes your gallery and ends any remaining re-shoots. The order’s photos are then deleted as described in the privacy policy, and your right to use them ends (see the terms).
• Deleting your order from your order page is not a refund request, and it does not cost you one: we keep the payment reference, and you can still ask within the window.

Refunds we make without being asked

If we take your payment and then fail to deliver — a technical failure, a set that never finishes — we refund in full, first order or not, without you needing to ask.

What the guarantee is not

• It is for your first order. A second order is still covered for non-delivery and by your statutory rights, but not by this voluntary guarantee.
• It is about the photos — whether they look like you, whether they are the settings you chose, whether the quality is right — not about dating results. We make no promise about matches, dates, or what anyone else does with your profile, and no refund follows from those.
• An order that breaks our terms — photos of anyone but you, or of anyone under 18 — is cancelled, everything in it is deleted, and the payment is refunded in full. We do not keep money for orders we will not fulfil. Photos of anyone under 18 are deleted immediately and unconditionally.

Your rights

This guarantee is additional to, and does not limit, any rights you have under the consumer law that applies to you. Re-shoots stay open until your uploaded photos are deleted, 30 days after delivery.